Open Window Software Support Page


 

If you don't find the solution to your problem among the topics below, please e-mail our support address here and we'll do our best to help!

Read Me First

First - If you are using WinFlash v10, make sure you have the latest build by checking the 6-place version number as explained in the next paragraph. If you're a v10 user and don't have the latest build, download and install the latest from the appropriate link below. If you are using an older version of WinFlash and don't wish to purchase the upgrade, contact us at our support address here and we'll provide you with a download link to the latest build of your product.

Between "official releases", there are often unannounced fixes added to the WinFlash products in response to bugs that have cropped up in the released version. To check whether you have the latest version, look at the 6-place version number in the Help|About dialog. The latest versions are given below:

WinFlash Basic v10.1 - WINFL3101.EXE - 10.10.07 - Uploaded 3/28/08

[Download WinFlash Basic - 7.63Mb]

WinFlash Scholar v10.1 - WINFLS101.EXE - 10.10.07 - Uploaded 3/28/08

[Download WinFlash Scholar - 8.57Mb]

WinFlash Educator v10.1 - WINFLE101.EXE - 10.10.07 - Uploaded 3/28/08

[Download WinFlash Educator - 8.84Mb]

WinFlash Administrator v5.1 - WINFLA51.EXE - 5.10.03 - Uploaded 5/22/03

[Download WinFlash Administrator - 5.6Mb]

Old Versions - these are the final versions that were current at the time the next version was released

WinFlash32 v6.0 - WINFLS60.EXE - 6.00.065

WinFlash Educator v6.0 - WINFLE60.EXE - 6.00.06

WinFlash Basic v7.0 - WINFL370.EXE - 7.01.00

WinFlash Scholar v7.0 - WINFLS70.EXE - 7.01.00

WinFlash Educator v7.0 - WINFLE70.EXE - 7.01.00

WinFlash Basic v8.0 - WINFL370.EXE - 8.09.00

WinFlash Scholar v8.0 - WINFLS70.EXE - 8.09.00

WinFlash Educator v8.0 - WINFLE70.EXE - 8.09.00

WinFlash Basic v9.1 - WINFL390.EXE - 9.10.04

WinFlash Scholar v9.1 - WINFLS90.EXE - 9.10.04

WinFlash Educator v9.1 - WINFLE90.EXE - 9.10.04

 The 10.10.07 update to all WinFlash versions addresses the following issues: 

1. Reset TextToSpeechOn to 0 if SpeechInstalled = False
2. Fixed Cheers & Jeers crash that appeared in 10.10.06

 The 10.10.06 update to all WinFlash versions addresses the following issues: 

1. Corrected line height issue on opening of Editor's Table View
2. Fixed 'repeated pair' bug when adding or removing pair to/from the Priority List
3. Corrected problem where pressing Help button in the editor closed the editor
4. Added explanatory dialog when program thinks another copy is already running
5. Changed back to DO Show Glossary Buttons as default
6. Added progress bar to Import from Windows Clipboard operation
7. Corrected non-progressing progress bar bug when using default 'Blue Glow' skin

 The 10.10.05 update to all WinFlash versions addresses the following issues: 

1. Complete icon facelift throughout the program
2. Fixed error caused when returning from editor to a no-longer-existing deck location
3. Repaired location for user-supplied correct and incorrect icons
4. Added line height adjustment when changing font size in Editor's Table View

 The 10.10.04 update to all WinFlash versions addresses the following issues: 

1. Corrected issue with Find when the search word was a Category name
2. Sped up editor loads and saves for large files
3. Added warning dialog when entering Table View for large files
4. Fixed the Help file which was missing an important 'How To Use Graphics' section in the last release

 The 10.10.03 update to all WinFlash versions addresses the following issues: 

1. Added Previous Tip button on Tips dialog
2. Fixed incorrect targeting of Browse button pick in Comments editor page
3. Corrected issues regarding Insert operations following a Move operation
4. Added Glossary Button Group selector spin-edit to the multi-answer FIB answer entry panel
5. Cleaned up interaction between the button face fonts and the other fonts on the multi-answer FIB answer entry panel

 The 10.10.02 update to all WinFlash versions addresses the following issues: 

1. Glossary Buttons are now NOT shown by default in the Editor and the FIB answer panel
2. The false "graphics warning" when pasting text from Word has been corrected
3. The missing Insert Symbol button has been added to the multi-answer FIB answer entry panel
4. The Subject Outline can now be set to only show the first sub-level of the tree on startup
5. Some Educator Menu item inconsistencies when password-protected have been corrected 6. Paste Special (Ctrl-Alt-v) capability has been added to the .rtf editor
7. A cancel button has been added to the tips dialog
8. Select entire 'default text' in Q and A edit boxes in the editor when double-clicking on any word with the mouse
9. Added indent and outdent toolbar buttons to editor allowing full outline functionality
10. Corrected misprinting of right-to-left text in all print operations
11. Fixed incongruity of numbering fonts used in Create Compiled Source File dialog
12. Added section on Font Control in the Help file and made several minor corrections and updates

 The 10.10.01 update to all WinFlash versions addresses the following issues: 

1. Corrected issue where selecting NO in the warning for saving .fls file didn't save as a .flu file as the warning says it will
2. Enhanced QuickDeck so that Shift-Tab moves backwards through the file
3. Corrected hang in Editor when Leitner mode file has Intro and no pairs due
4. Added Warning Dialog when pasting a graphic into the text portion of a file
5. Added code to save Editor's One Line per Pair setting between sessions

 The 10.10.00 update to all WinFlash versions addresses the following issues: 

1. Disabled ShowMyAnswer button when displaying the answer for Standard Pairs
2. Enhanced the Import from Windows Clipboard mode to handle Unicode and font effects
3. Corrected issue where an overwrite of a file by imported data did not correctly remove some of the support files that had been associated with the overwritten pairs
4. Fixed problem that caused imported text to be difficult to select and edit
5. Fixed similar problem with files created by the Create Composite Source File tool
6. Corrected problems with the server version caused by Vista
7. Fixed problem where a pasted table in Q or A text didn't restore/display properly
8. Fixed crash in Basic and Scholar when creating .fls (old source format) file
9. Fixed problem in filter where the deselected field(s) referenced the wrong attribute
10. Corrected problem in returning from an Open In Editor session in a Leitner-mode file
11. Enabled hyperlinks in regular text for Q and A
12. Fixed the installer so it doesn't remove the uninstall for previous versions of the program
13. Added shortcut keys to toggle Bold, Italic and Underline in editor

 The 10.00.06 update to all WinFlash versions addresses the following issues: 

1. Corrected problem on some systems where the internal program menu links to Help items and Demo items were non-functional
2. Fixed problem where the Q number did not always match the A number on the first pair displayed after returning from an editing session.

 The 10.00.05 update to all WinFlash versions addresses the following issues: 

1. Corrected problem with saving the audio file associated with the introduction
2. Fixed problem with running study files located on CDROM's
3. Fixed 'Can't locate v10.jpg' error when new file was created immediately after viewing the Unicode demo file
4. Corrected conflict between the Bullets and Numbering dialog and having skins turned on
5. Modified right-click popups in the Editor so that they are consistent, adding the Thesaurus function that was missing from most of them

 The 10.00.04 update to all WinFlash versions addresses the following issues: 

1. No longer need to have an 'actual character' in the Q or A - a stand-alone graphic or object will now work correctly
2. Locked out redisplay of Intro when AutoPilot is running
3. Added 'possible delay' warnings when the advance statistics button is pressed and when a print preview is being generated
4. Printer setup can now be called from Produce Printed Test
5. Open to Editor Find and Replace "no more matches" message corrected
6. Modified filtering so priority pairs can be extracted
7. Changed defaults for table/card printing
8. Modified directory usage to run properly on Windows '9x

 The 10.00.03 update to all WinFlash versions addresses the following issues: 

1. Corrected printing issue where graphics were conflicting with auto-generated question and answer text.   

 The 10.00.02 update to all WinFlash versions addresses the following issues: 

1. Added "paste special" capability - paste WITHOUT font attributes   
2. Corrected problem with missing answers when MC pair had no 'intro text'         
3. Fixed crash when using Multi-user mode

 The 10.00.01 update to all WinFlash versions addresses the following issues: 

1. Corrected problem when A first and Auto Fill-In were both selected  (only Q's were displayed)   
2. Corrected program crash when opening expired Leitner file in Subject Outline using Edit File         
3. Fixed several non-critical but annoying behaviors

I'm trying to install the program and I receive an error similar to this one: "Error 5: Access is Denied" when the installer attempts to create the directory C:\Documents and Settings\All Users\Documents\Shared WinFlash Files.

This problem is caused by the permissions for the Documents directory having been changed by someone with administrator access to your computer. See this link for a discussion on how to correct this problem http://windowsxp.mvps.org/sdperms.htm

I'm using Windows '95 or '98 and there seems to be a problem with the new Unicode feature. As a matter of fact, the Unicode demo shows just boxes where it is supposed to show Russian, Hebrew and Arabic.

Unfortunately, the pre-Windows XP versions of Windows did not contain support for Unicode characters in the basic operating system, so you won't be able to use Unicode characters with Windows 9x. You will, though, be able to use the new font effects such as bold, underline, highlighting, etc.

 

I'm trying to use the text-to-speech capability in WinFlash Educator, but the Main Menu button to turn it on is grayed, as are the entries in the Options|Speech tab. What's the problem?

This condition indicates that SAPI4 support has not been installed on your system. Download the SAPI4 installer from our Downloads page and run it on your computer (with Educator NOT running). Restart Educator and you should have full text-to-speech support.

I'm trying to export from WinFlash Educator to my handheld, but the Educator|Export Content... menu item is grayed.  What's the problem?

You have probably opened one of the demo files on the main Demo menu that are included with Educator to try  out this operation.  All of these files are in the .flz "compiled" file format which cannot be exported.  Only source-format files - .fls - can be exported.  You can find files with this format in WinFlash Educator's Tutorial directory - these make good candidates for checking the export function. If you installed to the default path, these files are located in C:\Documents and Settings\All Users\Documents\ Shared WinFlash Files\Tutorial and are named Onecaps1.fls, Onecaps2.fls, Onecaps3.fls, and Onecaps4.fls.

I'm trying to use MP3 files in my decks, but I keep getting an error message saying that "Your System Indicates It Doesn't Know How To Play The File...".  But my MP3 player plays MP3's just fine and I can also play them by double clicking on them in Windows Explorer. What's the problem?

When certain MP3-centric programs are installed on a Windows computer, they register the .mp3 file extension to themselves. Thus, when one attempts to 'run' an MP3 file - e.g. by double-clicking on it in Windows Explorer, what actually happens is that the MP3-centric program is started and that program then uses its internal code to play the MP3 and exits.

The problem is that this doesn't make the overall operating system MP3-capable. I.e. the basic Windows API call responsible for asking the OS to play a sound file STILL doesn't know about MP3's. In order for this to happen, the system DLL's responsible for this activity must be updated and drivers supplied for the new MP3 file type.

While there may be several ways to do this, the most foolproof that we've found is to install the latest version of the Microsoft Media Player that is compatible with your operating system. You can obtain the latest version of Microsoft Media Player at:

http://microsoft.com/windows/windowsmedia/download/

I can not see the Go To Pair or Forward/Back browse buttons.

If you use the "Large Fonts" setting in Window's Display Properties|Settings dialog, the default size of the editor will not show the Go To Pair or Forward/Back browse buttons.  Simply enlarge the editor in the vertical dimension to make these buttons visible again.

I get an "Unhandled Exception Error Occurred" message on starting up WinFlash.

If you receive an  "Unhandled Exception Error Occurred" message on starting up WinFlash, check in Control Panel under printers to be sure you have at least one  printer installed.  If you have no printer attached to your computer, install the Generic Printer to the File: port - this may prove useful in any case.  Once you have a printer installed this  error should go away.

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